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Terms of Service

Last updated: August 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the PlanHitch platform, including our website, applications, and related services (collectively, the "Service"), operated by PlanHitch Ltd, a company registered in Scotland under company number SC869251, with its registered office at Office 1325, 3 Fitzroy Place, 1/1, Sauchiehall Street, Glasgow Central, United Kingdom, G3 7RH ("PlanHitch", "we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service. We recommend that you read these Terms carefully before using PlanHitch.

These Terms apply to all users of the Service, including couples, wedding planners, collaborators, and guests who interact with PlanHitch-hosted content such as RSVP forms and wedding websites.

2. Account Terms

To use certain features of the Service, you must create an account. By registering, you agree to the following:

  • You must be at least 18 years of age to create an account and use the Service.
  • You must provide accurate, complete, and current information during registration and keep your account details up to date.
  • You are responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication methods.
  • You are responsible for all activities that occur under your account, whether or not you have authorised them.
  • You must notify us immediately at contact@planhitch.com if you suspect any unauthorised use of your account.
  • You may not use another person's account without their express permission.
  • We reserve the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.

3. Acceptable Use

You agree to use the Service only for its intended purpose of wedding planning and related activities. You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
  • Upload, share, or transmit any content that is defamatory, obscene, hateful, discriminatory, or otherwise objectionable.
  • Attempt to gain unauthorised access to any part of the Service, other users' accounts, or any systems or networks connected to the Service.
  • Use automated scripts, bots, scrapers, or other automated means to access or interact with the Service without our prior written consent.
  • Interfere with or disrupt the integrity or performance of the Service, including introducing viruses, malware, or other harmful code.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Service to send unsolicited bulk communications (spam) to individuals who have not opted in to receive them.
  • Resell, sublicense, or redistribute the Service or any part of it without our prior written consent.
  • Upload documents, or dictate content, that you are not permitted to share with a third-party service. Parts of the Service send your content to an external AI provider to be processed, as described in our Privacy Policy. If a contract you hold is subject to a confidentiality obligation, or you have been told not to share a document, do not put it through the contract analysis feature.
  • Attempt to use the AI features for anything other than planning your wedding — for example, as a general-purpose document analyser or chatbot, or to generate content unrelated to the Service.

We reserve the right to investigate and take appropriate action, including suspending or terminating your account, if we reasonably believe you have violated these acceptable use terms.

4. Intellectual Property

The Service, including its design, text, graphics, logos, icons, software, and all other content provided by PlanHitch (collectively, "PlanHitch Content"), is the property of PlanHitch Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of all content you upload to the Service, including guest lists, invitation designs, photographs, voice recordings, planning transcripts, uploaded contracts, and other wedding-related materials ("Your Content"). By uploading Your Content, you grant PlanHitch a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely for the purpose of providing the Service to you.

That licence includes sending Your Content to the third-party providers we use to run the Service, including the AI and speech-to-text providers described in our Privacy Policy, to the extent needed to deliver the feature you have asked for. It does not permit us to use Your Content to advertise, or to sell it.

You are responsible for having the right to upload Your Content. Where it contains information about other people — most obviously your guest list — you confirm that you are entitled to provide it to us and to have it processed as described in our Privacy Policy.

This licence terminates when you delete Your Content or close your account, subject to reasonable backup retention periods and any legal obligations to retain data.

5. Payment Terms

PlanHitch offers both free and paid subscription plans. If you choose a paid plan, the following terms apply:

  • All prices are displayed in GBP (British Pounds) unless otherwise stated and are inclusive of VAT where applicable.
  • Payments are processed securely through Stripe, our third-party payment processor. PlanHitch does not store your full payment card details.
  • Subscriptions are billed on a recurring basis (monthly or annually) depending on the plan you select. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
  • You authorise PlanHitch and Stripe to charge the payment method on file for all fees associated with your chosen plan.
  • If a payment fails, we will attempt to collect the outstanding amount. If payment remains unsuccessful after a reasonable period, we may downgrade your account to the free plan or suspend your access to paid features.
  • We reserve the right to change our pricing with at least 30 days' prior notice. Any price changes will take effect at the start of your next billing period following the notice.

6. Cancellation and Refunds

You may cancel your paid subscription at any time through your account settings or by contacting us at contact@planhitch.com. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period. You will continue to have access to paid features until that date.
  • After the billing period ends, your account will revert to the free plan. Your data will be retained, but access to premium features will be restricted.
  • If you wish to resume your paid subscription during the grace period, you may do so without losing any data.

Refunds are handled on a case-by-case basis. As a general policy:

  • If you cancel within 14 days of your initial subscription purchase and have not made substantial use of paid features, you may be eligible for a full refund in accordance with the Consumer Contracts Regulations 2013.
  • Refunds for renewals are generally not provided, as you have the ability to cancel before the renewal date.
  • If you experience a significant service disruption caused by PlanHitch, we may offer a pro-rata credit or refund at our discretion.

7. AI Features and Their Output

Several features of the Service are produced by an AI model rather than by a person. These include the planning assistant that turns what you dictate into details on your plan, the analysis of supplier and venue contracts, the budget assessment, and the style-quiz colour palette. The following applies to all of them.

  • Output may be wrong or incomplete. AI models make mistakes. They can misread a document, miss something that is in it, state something that is not, or mishear a word that was spoken. Speech-to-text in particular mangles names, venues and unusual words. We do not warrant that any AI output is accurate, complete, or fit for any particular purpose.
  • It is not legal advice. Our contract analysis reads a document and reports what it appears to say. It is not a legal review, it is not carried out by a solicitor, and it does not create a solicitor-client relationship. It will not necessarily identify every fee, penalty, cancellation term, or unfair clause in a contract, and it may describe one incorrectly. Do not sign a contract on the strength of it. If a contract matters to you, take proper legal advice on it.
  • It is not financial advice. Budget assessments, cost ratings and regional comparisons are general guidance generated from the figures you entered and from benchmark data. They are not financial, tax, or investment advice, and they are not a valuation.
  • Check it yourself. You must not rely on AI output alone for any decision that matters — signing a contract, paying a deposit, setting a budget, or catering for someone with an allergy. Verify it against the underlying document, the supplier, or an appropriate professional first.
  • You stay in control. Details the planning assistant pulls out of what you said are offered to you as suggestions and are not applied to your wedding until you confirm them. Reviewing those suggestions before confirming them is your responsibility.
  • Availability. AI features depend on third-party providers and may be unavailable, delayed, or withdrawn. We may change the underlying model at any time, which may change the output you get for the same input.

Subject to section 8, and in particular to the liabilities set out there that cannot be excluded, we are not liable for any loss arising from your reliance on AI output — including a term in a contract that an analysis did not report, or reported inaccurately.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided on an "as is" and "as available" basis. While we strive to ensure the Service is reliable and available, we do not guarantee that it will be uninterrupted, error-free, or free from viruses or other harmful components.
  • PlanHitch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from your use of or inability to use the Service.
  • Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid to PlanHitch in the twelve (12) months preceding the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Scots law.

You acknowledge that PlanHitch is a planning tool and that we are not responsible for the outcome of any wedding or event planned using the Service. Decisions regarding vendors, venues, budgets, and other wedding-related matters are your sole responsibility. This includes decisions informed by the AI features described in section 7, which are provided as an aid to your own judgement and not as a substitute for it.

9. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the practices described therein. We also use cookies as described in our Cookie Policy.

10. Data Processing Terms

When you put information about other people into the Service — most of all your guest list — you are the one deciding what is held and why, and we handle it for you. In data protection language you are the controller and we are your processor, and UK data protection law requires that arrangement to be written down. This section is that agreement. It forms part of these Terms and you accept it when you create an account. Where you are a wedding planner acting for a couple, these terms apply to you in respect of the data you enter.

These terms cover only the data you supply about other people. They do not cover your own account, billing, technical or support data, where we are the controller in our own right — our Privacy Policy explains that side.

What we process, and for how long

  • Subject matter: the personal data you enter into the Service about people other than yourself, so that we can provide wedding planning features to you.
  • Duration: for as long as your account is open, ending when you delete the data, delete the wedding, or close your account.
  • Nature and purpose: storing this data, showing it back to you and anyone you have invited to collaborate, and using it to run the features you ask for — invitations, RSVPs, table plans, timelines, the planning assistant, and exports. We do not use it for our own purposes, we do not sell it, and we do not use it to advertise to anyone.
  • Types of personal data: names, contact details, relationships between guests, RSVP responses, dietary requirements, allergies and accessibility needs, seating notes, and anything else you choose to record — including whatever you happen to say while dictating to the planning assistant.
  • Categories of data subject: your guests and their companions, and the suppliers, venues and other contacts you record.

Some of this is special category data — allergies and accessibility needs are information about a person's health. Section 6 of our Privacy Policy sets out how that is handled and what it asks of you.

What we undertake to do

  • Process only on your instructions. We process this data only to provide the Service to you and on your documented instructions, which include these Terms and the actions you take in the product. If the law requires us to process it otherwise, we will tell you before doing so unless the law forbids us from telling you. If we think an instruction of yours would break data protection law, we will say so.
  • Keep our people under a duty of confidence. Access is limited to those who need it to run and support the Service, and everyone with access is bound to keep it confidential.
  • Keep it secure. We take appropriate technical and organisational measures to protect this data, including encryption in transit, hashed passwords, optional two-factor authentication, access controls that keep each wedding separate, rate limiting, and filtering of diagnostic reports to strip out personal data before they are sent.
  • Use sub-processors responsibly. You give us general authorisation to use the providers listed in section 7 of our Privacy Policy, which is our current list of sub-processors. We impose data protection obligations on each of them, and we remain answerable to you for what they do with your data. If we intend to add or replace one, we will update that list and give notice before the change takes effect, and you may object — if you do and we cannot resolve it, you may close your account and stop using the Service.
  • Help you answer your guests. If one of your guests asks to see, correct, or delete what is held about them, you can do most of this yourself in the product. Where you need more than the product offers, we will give you reasonable help to respond in time. If a guest comes to us directly, we will point them to you unless it is quicker and clearly appropriate for us to deal with it.
  • Tell you promptly about a breach. If we become aware of a personal data breach affecting your data, we will notify you without undue delay and give you the information you need to meet your own obligations to the ICO and to the people affected. We will also give you reasonable help with data protection impact assessments and with consulting the regulator where that proves necessary.
  • Delete it when you are done. When you delete the data, the wedding, or your account, we delete it, including the files stored against it. You can export your data at any time before you go. The only copies that remain are in routine backups, which are overwritten within 30 days, and anything we are required by law to keep.
  • Show our working. We will make available to you the information reasonably needed to show that we are meeting these obligations, and will co-operate with audits or inspections you or your auditor reasonably require in relation to this processing.

What we ask of you

You must have a lawful basis for the personal data you enter about other people, and you must tell your guests that their details are held in a wedding planning tool and who to approach about them. You must not enter more than the planning genuinely needs, and you should not use the Service to record special category data beyond the dietary, allergy and accessibility information it is built for. Your instructions to us must be lawful.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Service, legal requirements, or business practices. When we make material changes:

  • We will notify you by email and/or by posting a prominent notice within the Service at least 30 days before the changes take effect.
  • The "Last updated" date at the top of this page will be revised to reflect the date of the most recent changes.
  • Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.
  • If you do not agree with the updated Terms, you should stop using the Service and close your account before the changes take effect.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with Scots law. Any disputes arising out of or in connection with these Terms are subject to the jurisdiction of the Scottish courts.

If you are a consumer, this does not take away the protection of the law where you live. If you are resident elsewhere in the United Kingdom — in England, Wales or Northern Ireland — you keep the benefit of any mandatory consumer protections of that part of the UK, and you may bring proceedings in your local courts as well as in Scotland.

If you are a consumer resident outside the United Kingdom, you may also have additional rights under the laws of the country in which you live. Nothing in these Terms affects your statutory consumer rights.

13. Contact Information

If you have any questions about these Terms, please contact us:

  • Company: PlanHitch Ltd, registered in Scotland
  • Company number: SC869251
  • Registered office: Office 1325, 3 Fitzroy Place, 1/1, Sauchiehall Street, Glasgow Central, United Kingdom, G3 7RH
  • Email: contact@planhitch.com
  • Website: planhitch.com