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Fair Usage Policy

Last updated: August 2026

1. Overview

PlanHitch is designed to help couples and wedding planners organise beautiful weddings. We offer a range of subscription plans to suit different needs, from free accounts to comprehensive unlimited plans.

This Fair Usage Policy ensures that all users enjoy a consistently high-quality experience. It sets out the limits associated with each plan and explains what we mean by "unlimited" in the context of our higher-tier plans. By using PlanHitch, you agree to abide by this policy.

Our goal is simple: to provide generous limits that comfortably accommodate the needs of real wedding planning, while protecting the Service from abuse that could degrade the experience for other users.

2. Plan Limits

Each subscription tier includes specific limits on features and resources. These limits are designed to match the typical needs of each user type.

Free

  • Up to 50 guests
  • Up to 5 tables, 20 budget items, 5 suppliers and 3 venues
  • Up to 50 invitations
  • Up to 2 collaborators on the wedding
  • Table planning, guest list, budget and timeline, without the AI features

Premium

  • Up to 200 guests
  • Up to 30 tables, 100 budget items, 20 suppliers and 10 venues
  • Up to 200 invitations, with the full design editor
  • Up to 5 collaborators
  • AI seating suggestions, AI budget intelligence, and the AI planning assistant that turns what you dictate or type into plan entries
  • Guest messaging campaigns, video wishes and the wedding website builder

Unlimited

  • No fixed cap on guests, tables, budget items, suppliers, venues, invitations or collaborators — subject to the fair usage described below
  • Everything in Premium
  • AI supplier contract analysis, which is not included on Free or Premium

Planners have their own tiers — Starter, Professional and Business — which differ mainly in how many weddings you can run at once: two on Starter, ten on Professional, and no fixed limit on Business.

Prices and the current feature list live on the pricing page, which is the authoritative version if it ever disagrees with this page.

3. What "Unlimited" Means

When we describe a feature as "unlimited" on our higher-tier plans, we mean that the feature is available without a fixed numerical cap for normal, reasonable wedding planning use. However, "unlimited" does not mean "infinite" or "unrestricted."

We expect all usage to be consistent with genuine wedding planning purposes. The following are examples of usage that would fall outside fair usage:

  • Adding tens of thousands of guests that clearly exceed the scope of a real wedding event.
  • Using the platform to send bulk marketing communications unrelated to wedding planning.
  • Creating an excessive number of weddings for purposes other than legitimate wedding planning (for example, using the platform as a general-purpose project management tool).
  • Systematically uploading extremely large volumes of media files for purposes other than a genuine wedding photobook or video collection.
  • Automated or programmatic usage that places disproportionate load on the Service.

To give practical context: a wedding with 500 guests, hundreds of photos, multiple invitation designs, and full use of all planning features is entirely within fair usage. We have designed our limits to accommodate even the most ambitious celebrations.

4. API and Integration Usage

Certain features of the Service interact with external APIs and services, including AI-powered features such as seating arrangement, contract analysis, and style quiz palette generation. These features have usage limits to ensure quality and manage costs:

  • AI seating suggestions: Included on Premium and Unlimited. Each run costs us real computation, so please use it deliberately rather than regenerating repeatedly without reading the result.
  • Supplier contract analysis: Unlimited plans only. Uploads are limited to 5 contracts per hour, which is well beyond what reviewing real contracts requires.
  • Style quiz palette generation: 5 palettes per wedding per day.
  • Planning assistant: Premium and Unlimited. It pulls names, dates and figures out of what you tell it, up to 20 times per hour per wedding.
  • Video montages: 3 per wedding per day, as each one has to process every video wish.
  • Email:Invitations are limited to 100 per hour per account, and a single wedding's queue sends at up to 60 per minute. A given guest can only be sent the same invitation once in any 24 hours, so a stuck finger cannot spam them.
  • Data exports: 5 per minute. Your full export is prepared in the background and the download link expires after 30 days.
  • Spotify: Music search and playlist import inherit whatever rate limits Spotify applies to us.

Dictation itself is the exception to all of this: it runs inside your own browser, so speaking rather than typing costs us nothing and is never rate-limited. It feeds the planning assistant above, which is a paid feature — but your audio never reaches us either way. See section 5 of our Privacy Policy.

5. Storage Limits

PlanHitch stores the files you upload — invitation artwork, supplier contracts, budget receipts, guest photos and video wishes.

There is no gigabyte allowance attached to your plan, and we do not meter your storage. What actually governs how much you can store is which features your plan includes and the caps in section 2 — video wishes and the photobook are not on the Free plan, for instance, and invitations are capped at 50 there. Beyond that, the fair usage expectations in section 3 apply.

Per-file size limits are the same on every plan, including Free:

  • Guest photos: 15MB each — JPEG, PNG, WebP or HEIC.
  • Video wishes: 100MB each — MP4, MOV, WebM, AVI, WMV or FLV.
  • Wedding website photos: 10MB each — JPEG, PNG or WebP.
  • Supplier contracts: 10MB each, PDF only. Budget receipts may also be JPEG, PNG or WebP.
  • Invitation artwork you upload: 5MB each — JPEG, PNG, SVG or WebP.

Files are stored as you upload them; we do not re-compress or resize the original. Photos are resized for display when they appear on a page, but what you get back on export is the file you gave us.

6. Enforcement

We monitor usage patterns to ensure the Service remains fast and reliable for all users. If we identify usage that appears to violate this Fair Usage Policy, we will take a proportionate approach:

  1. Notification: We will first contact you to discuss the usage and give you an opportunity to explain or adjust your behaviour. Most fair usage concerns are resolved at this stage.
  2. Temporary throttling: If the issue persists, we may temporarily reduce the rate or capacity of certain features on your account to bring usage within acceptable levels.
  3. Feature restriction: In more serious cases, we may restrict access to specific features that are being used excessively.
  4. Account suspension: In extreme cases, particularly where usage appears to be abusive, automated, or intended to disrupt the Service, we may suspend the account. We will always provide notice before suspension except where immediate action is necessary to protect the Service or other users.

We believe in transparency and fairness. Enforcement actions are taken as a last resort, and we will always work with you to find a reasonable solution. If you believe an enforcement action was taken in error, you may appeal by contacting our support team.

7. Contact

If you have questions about this Fair Usage Policy, or if you anticipate that your wedding planning needs may exceed the typical usage patterns described here, we would be happy to discuss your requirements. Please contact us:

This Fair Usage Policy should be read in conjunction with our Terms of Service and Privacy Policy.